UsabilityWorks offers a well-rounded approach to usability.

We have a wealth of experience and understanding in both software usability testing and in Marketing. By embracing both disciplines we ensure the user and customer experience is maximized.

Our professional credentials are augmented by our partnership with London Metropolitan University which has been running usability postgraduate courses and carrying out research into usability issues since 1986.

We understand business needs, not just those of usability purists or academics.

We understand usability values and principles, not just those of marketers, or graphic and web designers.

Overall, we understand the user experience.

Usability
UsabilityWorks' Managing Director Neil Farnan has over fifteen years experience in IT development. During this time he has acquired a deep understanding of how software departments work. He has an MSc in User Interface Design and is a member of the Usability Professionals Association.

UsabilityWorks has a partnership with London Metropolitan University, one of the UK's centres of excellence in IT Usability. The university's usability experts are available to provide additional consultancy, research information, and advice on best practice principles.

Marketing
As well as being the author of best-selling books about the Internet and the Web, John Cowpertwait, UsabilityWorks' Marketing Director, has over twenty years' experience marketing and selling software of all types.

Neil Farnan, Managing Director

Neil has an MSc in User Interface Design from London Guildhall University.

Over the last fifteen years he has worked for many companies, including Dun & Bradstreet, Accenture, Information Management Associates, MMT Computing, Sainsbury's and Etam.

He is a member of the Usability Professionals Association and the British HCI (Human-Computer Interaction) Group.

(neilfarnan@usabilityworks.co.uk)

John Cowpertwait, Director of Marketing

John has degrees from the University of Birmingham and City University, London. He gives occasional talks at City University.

During the 1990s he was Corporate Communications Manager for Lotus Development and in the 1980s was European Marketing Manager for Micro Focus. He has worked with many blue-chip technology companies over two decades.

He is author of the best selling books The Internet from A to Z, and Websites from A to Z, both published by Icon Books and distributed by Faber and Faber.